What to do if Windows asks you to format your recorder

Recorders with serial numbers below 20000 may trigger a formatting prompt or an invalid disk warning on Windows 8 and higher.

You must use an updated version of LENA Pro to use theses older recorders on Windows 8+. LENA Pro versions 3.4.0 and higher apply a fix to the old recorder so it can potentially work with Windows 8+.

The fix may not be applied until after the Windows formatting prompt appears.

DO NOT agree to format the disk. Follow the instructions below.

1. Wait for LENA to respond to the recorder.

Wait up to 2 minutes for LENA to display the assignment prompt or the indication that the recorder is empty.

Assign and transfer the recorder data, or click OK if the recorder is empty.

This device is now "fixed," and you should not see the formatting prompt again for this device.

You may see the prompt again the first time any other old-style recorder is connected.

2. Disconnect the recorder.

3. Click Cancel on the reformatting prompt.

Expand or collapse content What to do if LENA does not respond to the recorder:

1. Disconnect the recorder.

2. Click Cancel on the reformatting prompt.

3. Make sure you are running LENA Pro 3.4.0 or higher.

Check your version.

Install an update if necessary.

4. Reconnect your recorder and wait for a response, as above.

If LENA still does not respond to the recorder, you may have an additional or different problem. Contact [email protected] and provide:

  • Your name
  • Product you are using (LENA Pro or LENA Collector) and version number
  • Product key you are using
  • Recorder serial number
  • Operating system
  • Description of the issue