Correct a Birth Date Error

Correcting a birth date data entry error is easy, but...

Changing the birth date during or after processing does not update the data for those processed files.

The LENA software processes audio files according to the child's date of birth as it existed in the software when processing began.

LENA's advanced algorithms are specific to the child's age in months, so even a difference of a month or two may alter the output data.

Any files processed with the incorrect birth date will need to be reprocessed by the LENA Support Team in order for your data to be correct.

To change birth date information, select the child from the Client Manager list and click Edit.

To change birth date information, select the child from the Client Manager list and click Edit.

Use the Birth Date field or the drop-down calendar to change the date, then click Save.

Use the Birth Date field or the drop-down calendar to change the date, then click Save.

You will see a warning about the effect of changing birthday information on the accuracy of your data.

You will see a warning about the effect of changing birthday information on the accuracy of your data.

Contact LENA Support to schedule manual reprocessing of any files that were processed with the wrong date of birth.  

Email:  [email protected]

Technical Support Line:  +1 303.441.9072

Please have your Product Key ready - you can find it on the Client Manager screen under Help/About.