Send LENA Pro application logs (Error Report) to LENA Support
The automatic Error Report feature is no longer functional. LENA logs are now sent manually, as an email attachment.
If you experience difficulty transferring or processing a recorder file, or if LENA Pro prompts you to send an "Error Report," follow the instructions below.
Locate the log files.
Use File Explorer to go to C:\ProgramData\LENA\LogFiles.
Look for a file named LENA_LogFiles.lfz. This zipped file contains the daily logs going back several weeks.
If you are sending the logs on the same day when the problem occurred, the daily log will not be part of the zipped file. Instead, look for a file with the today's date. For example, the log for August 28, 2018 is called LENA_20180828.log.
If you can't find C:\ProgramData, the folder may be hidden. Change your viewing options to show hidden files and folders. If this folder is hidden, you likely have not been backing up your LENA data. No time like the present to start!
If you do not see \LENA under C:\ProgramData, your LENA data may be in a custom location on another internal hard drive.
Attach a copy of the log file(s) to an email.
Send the email to [email protected], along with a description of what you were doing and what happened.
The information in the log will help us to determine what went wrong and how best to resolve it.
We will be in touch with next steps to address the problem.